Shipping Charges:
A flat fee of $5.95 on purchases up to $25.00. Fees rise with the value of your purchase. The shopping cart will show the exact shipping fee when you check out. We reserve the right to ship via the carrier of our choice. These include USPS Priority Mail, Fed Ex Ground Service, and USPS Parcel Post.

No Orders Shipped Out Side of the USA or to Post Office Boxes.

Shipping Lead Times:
Most orders ship within 1 to 3 business days.
If for some reason there is a delay in shipping your order, you will be contacted.

Payment Options:
Pay Pal is our credit card processor of choice.
Visa, Master Card and Pay Pal are accepted through our secure on-line shopping cart.
Personal Checks for on-line purchases are due within 4 business days of placing your order.
Checks Products shipped when the funds clear our bank.
After 4 business days the items will be returned to inventory if we have not received payment.
Sorry, we cannot accept COD orders.

Discount Coupons:
From time to time we use special discount codes. We regret, that if you fail to input the correct code or forget to input the code when you check out, that we are unable to make a correction.

Back Orders/Out of Stock:
Please note that our shopping cart should prevent you from ordering an item that is out of stock. We all know that stuff happens and if it does you will be notified.

Pick Up Orders: The Purple Sage is an ON LINE business ONLY.
We do NOT have a retail store. We encourage you to have your order shipped.
If you must pick up your order we will need to make arrangements at a mutually convenient time.
Minimum Pick Up Order is $25.00. Place your order on line. Choose Pick Up and Choose Pay By Check. No credit cards for pick up orders. Thank You!

Returns:
We Cannot Accept Returns
Due to the personal care aspect of our products, we cannot guarantee purity once items leave our facility.
We are happy to answer any questions you may have before ordering to insure your satisfaction upon arrival of your package. If you have specific concerns about cosmetic ingredients, such as emulsifiers or preservatives please contact us before ordering.
We’ll gladly accept the return of any *unsatisfactory product if received back in our offices within 10 days of delivery in its original packaging. Once we receive your return we will issue you a store credit for the purchase price. Store credit is valid for 30 days. Note we do not offer credit back to your charge card. Your store credit will not include either the original shipping fees or your return shipping cost. *Unsatisfactory - Defined: Buyers remorse, I don't like the scent or color etc. do not make the product unsatisfactory.
Your satisfaction with our product is very important to us. If there is a problem please call or e-mail us immediately.

Damage Claims:
If a package is damaged externally upon arrival, please refuse delivery and notify us immediately. If an order is damaged internally only, please notify us within two (2) days of receipt of order to place a claim. All boxes, packaging materials, and product must remain intact and undisturbed in order to process a claim. The shipping carrier may need to inspect the damaged order, and/or you may need to return to The Purple Sage the damaged items. Failure to follow the procedures above will result in our having to deny your claim.

We will do our best to meet your needs should a problem arise.

Incorrect Address:
If an incorrect address/zip code or the order is rerouted from its original destination, the customer assumes any charge for the correction and agrees that The Purple Sage may charge this fee to their credit card. All orders will be sent to the address on the invoice generated by our shopping cart. Be sure that all the information is correct before completing the sale. Of course, if we make the error, we pay any fees.